Off-campus TigerHub access restricted due to cybersecurity measures

TigerHub and several other University platforms are now inaccessible for those not on campus unless a VPN or secure portal is used, the Office of Information and Technology (OIT) announced in a message on Friday, citing cybersecurity upgrades. Access while on campus will not be affected.

University spokesperson Michael Hotchkiss wrote in a statement to The Daily Princetonian that the change is a preventative security measure and not the result of any known compromise of the University’s systems.

The changes affect all university platforms facilitated by Oracle’s PeopleSoft, a software suite for large enterprises. Besides TigerHub, the primary online student portal, other platforms such as HR Self Service and Tiger Family Hub are also impacted.

The platforms can be accessed off campus by connecting to the GlobalProtect VPN before signing in, or by going through the University’s secure portal on a computer.

Last November, a University fundraising database was left compromised after a cybersecurity incident. The database contained information about alumni, donors, students, parents, some faculty, and other members of the University community. Following the incident, OIT released a required spring cybersecurity training in March as part of University efforts to strengthen cybersecurity.

In an interview with the ‘Prince,’ Daniella De La Fe ’29 said she was not able to access TigerHub before coming to campus.

“I had to use Stellic and look for my schedule there,” De La Fe said. Stellic is a new course enrollment and academic planning platform that was launched last fall.

Parents who are trying to access Tiger Family Hub from off campus have also been affected. 

“My dad is in the Netherlands and he can’t log in at all, basically. So I need to do whatever financials on TigerHub from here on campus,” Riptiva Roy ’28 told the ‘Prince.’ She noted that her father has not tried accessing the site using the new methods.

Tyler Scarborough ’29 told the ‘Prince’ that she has used GlobalProtect VPN in the past, but has found using it to access resources to be “kind of confusing, and not straightforward at all.”

“I think if you’re going to hide something as important as your class schedule behind the utilization of a certain tool, there should be better education about it,” Scarborough added. 

Amaya Taylor, a member of the Class of 2028, is an associate editor for The Prospect and a staff News writer. She can be reached at amayataylor[at]dailyprincetonian.com.

Please send any corrections to corrections[at]dailyprincetonian.com.