The University's new online course registration engine — which was designed to simplify administrative tasks — started with a stutter for undergraduates who were allowed to use it for the first time yesterday morning.
SCORE, the Student Course Online Registration Engine, replaced the traditional course card system earlier this year.
A malfunction downed SCORE for 40 minutes on the first day seniors could register for courses with the program.
"You could log on but when you tried to add courses it wouldn't allow you to submit the request," Anne Braveman '03 said.
An OIT Help Desk operator said last night that an outage took place but was corrected by a technical team run through the Office of the Registrar.
Though OIT officials have been given a walk-through of the new program, SCORE is "100 percent handled by the registrar's office," said the official, who asked not to be named.
Staff in the registrar's office said registrar officials were unavailable for comment yesterday afternoon.
Seniors attempting to use SCORE yesterday morning criticized the new system.
"I thought the implementation of SCORE was very poor, as is the support system for help," Lauren Sun '03 wrote in an email.
She said the system made enrolling in a graduate class difficult, and that she had trouble finding help for her problems.
"Basically it took me an hour to do what should have taken five minutes," she said. "It just seems like they should have had a test period or something just to work out all of these glitches and inflexibilities relating to computer systems."
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