SCORE opens for changes before announced time

Though the University Registrar’s website SCORE was scheduled to open for all non-freshmen at 7 a.m. yesterday, many students were able to log on well before the scheduled time to add or drop classes.

University spokesperson Martin Mbugua acknowledged that SCORE did open before 7 a.m. but said that this was not a system glitch.

“We understand that students may not be aware that the Add/Drop system is scheduled differently from the enrollment system,” he said in an email.

“For enrollment and course selection, the system opens only at 7 a.m. on the designated day, but for the Add/Drop period, the system initially becomes available at 12:01 a.m. and goes offline at 2 a.m. for regular system maintenance, then it reopens at 7 a.m.”

Mbugua noted that the policy has always been in place, with the Add/Drop system available from 12:01 a.m. to 2 a.m.

The confusion arises from the fact that the University typically informs students that SCORE officially opens at 7 a.m.

“The time that we usually make students most aware of is 7 a.m. because that is when technical support is available,” Mbugua said.

Several students complained of glitches in their course enrollment on Thursday morning.

Katlin Poladian ’12 explained that while she was able to log on to SCORE and change her classes before 7 a.m., the changes were not in place when she checked the website again later that morning.

Others such as Jessica Johnson ’12, however, did not experience any problems.

“I logged on around 1:30 a.m,” she said, explaining that she was still enrolled in her new courses when she checked the system again around 11 a.m.

Johnson was one of 180 students who could change their schedule, according to Mbugua.

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Other students said they simply had been unaware that they could change their courses earlier than 7 a.m.

“I wish I had known,” Chelsea Cioffi ’14 said.

“I was up with a friend at midnight. I would have registered then and wouldn’t have had to wake up so early.”

For students who waited until the announced time, classes were full or near-full by the time they logged on.

“A lot of my classes were pretty open on Wednesday, but by the time I logged on this morning, they were almost full,” Loren Castellon ’14 said.

Though Mbugua said that the SCORE’s early opening was not an error, he noted that the Registrar will change its announcement for future enrollment periods.

“To ensure that all students understand how the system operates going forward, the Registrar’s office plans in the future to remove text relating to the times when SCORE opens, and instead posting only the dates,” Mbugua said.