Three weeks after OIT upgraded its email software, students are still reporting glitches and incompatibilities with their PCs.
Some students still cannot send Microsoft Word attachments while using the browser Internet Explorer 6.1 with the new Sun ONE Messaging Server, said Dan Oberst, head of the Enterprise Infrastructure Services at OIT.
OIT has been in close contact with Sun Microsystems, the makers of the new messaging system, and has received all but one final patch for the system. The patches have almost entirely fixed the various glitches reported in the last three weeks.
Since the last patch arrived on Nov. 12, Oberst said there have been few complaints concerning the email attachments.
"Once or twice a day we get someone calling in recording a problem," he said.
Oberst has been referring those still experiencing difficulty sending attachments — when using Internet Explorer 6.1 to attach Word documents to emails — to the online help desk at www.princeton.edu/kb.
The website runs through the manual steps users must go through — shutting off cookies and deleting specific off-line content — to fix the problem. Because the email attachment trouble stems from the Internet Explorer 6.1 browser's difficulty uploading documents from Word while simultaneously processing online material, Oberst said, Sun Microsystem cannot solve the problem alone.
For many students who use Internet Explorer 6.1 and Word, the inability to send attachments has posed a serious problem.
"I would click on the attachment button and nothing would happen. It was a real pain," Teel Lidow '07 said.
Lidow '07 had two midterm papers due last week and had to send the Word documents to his roommate's computer via AOL Instant Messenger. Then he sent the email attachments from his roommate's computer, which uses Microsoft Outlook.
Like many students, Lidow was unaware that the attachment problem only affected users with Internet Explorer 6.1.
"Most students don't notice these things," Oberst said. "But because we monitor [the new Webmail software] closely, we notice them."
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